Refund Policy

At AVIX eCommerce, we prioritize customer satisfaction and believe in the quality and effectiveness of our digital services. To demonstrate our commitment to your success, we offer a 30-day money-back guarantee on eligible services. Our goal is to ensure that you are confident in your investment with us and receive value from every service we provide.

Eligibility for Refunds:

Refunds are available under the following conditions:

• The refund request must be submitted within 30 calendar days from the date of purchase or commencement of services.
• The service must not have been fully delivered, completed, or consumed.
• The request must include a valid reason, explaining why the service did not meet expectations.
• Proof of payment must be provided.

Non-refundable Services:

There are specific services and circumstances where refunds are not applicable:

• Domain registration, third-party software, and hosting fees.
• Fully delivered services, such as completed website designs, SEO campaigns, or advertising runs.
• Custom one-time consultation sessions.
• Setup fees and non-recurring costs.

Refund Process:

To initiate a refund request, please contact us at info@avixecommerce.com with your full name, invoice number, and reason for the refund. Our customer care team will review your request and notify you of the status within 5–7 business days. Approved refunds are typically processed within 10 business days to the original payment method.

Disputes:

If a refund cannot be approved, and a dispute arises, we encourage open communication to find a resolution. We are committed to handling all matters fairly and in good faith.